Why we can't just give a quote for "such and such" a website

We regular receive requests for quotes for a website with a very simple specification. Sometimes it's "a five page website", or it could be "an e-commerce website to sell X, Y and Z".

The intentions are honest enough, but unfortunately, the specifications just aren't detailed enough to give a fixed quote.

When people approach us with quote requests like this, we need to know a lot more about the requirements than just the number of pages, or the type of product that is being sold.

To the prospect, the request is simple enough. But there are just too many false assumptions when sorting out the requirements for creating websites.

Even when we have spent the time to fully spec a project, they're are still occasional times where we have discovered that either we or the customer has made an assumption about something that has turned out to be incorrect. It's annoying, and it's nobody's fault, it just happens.

So when the requirements are as bare bones as "a 5 page website" you can guarantee that these problems with false assumptions will always occur.

We don't want to give a quote based on our assumptions and then have to turn around half way through and say "ah, you didn't ask for that, that's extra". When the customer has assumed that it was included with all websites. It doesn't create a good start to a long term relationship.

So regardless of how simple you think your project is, it's not simple to us. All of our customers are equally important to us, so we want to spend the time to get to know you and your business and to find out what your complete requirements are.

If you want any old quote, ask any old web design company. But If you want the right quote for you, call OpenGlobal today on 0845 269 9624.

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